Master the Art of Winning Customers' Attention for Life.
IT'S N25,000!
IT'S DISCOUNTED!
IT'S A LIMITED OFFER!
SBE THE FIRST FEW CERTIFIED SERVICE PSYCHOLOGISTS
Win this battle while others struggle to Figure it out. Headline
PROBLEM:
How Do You Get Customers' Attention & Keep Them Attentive?
The New Battle right now is not to earn customer loyalty, but ATTENTION!
The Psychological Shift in Today's Customer
The marketplace today is not what it used to be. A few years ago, offering a quality product, competitive pricing, and polite service might have been enough to win customer loyalty. Today, that formula no longer works. Customers have evolved. They are more informed, connected, and empowered than at any other point in history.
A decade ago, providing good products and polite service might have been enough to build loyalty. Today, that is no longer the case. Customers are more informed, more connected, and more demanding than ever before. They have access to limitless options, they know their worth, and they expect brands to understand and anticipate their needs—often before they even express them.
This shift is not just technological; it is psychological. It’s about how people think, feel, and make decisions in an age where attention spans are shrinking, choices are endless, and experiences are everything. Whether you are a sales representative trying to close a deal, a marketer planning your next campaign, a customer service professional resolving complaints, or an SME owner looking to grow your business, understanding this new psychology is no longer optional. It is essential for survival and success.
A Shift In Value-Chain Concepts
The Next-Level Skill Every Professional Needs to Survive and Thrive
The workplace is changing. Customers are no longer satisfied with just products or services. They demand service in a new dimension that is not centred around experiences, empathy, and good communication.
Customer Value System from a brand has now shifted! Customers are no longer Emotional Buyers But Psychological!
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WHAT TO EXPECT!
The Fundamentals of Customer Psychology is a 2-week professional training program designed for sales representatives, marketers, customer service professionals, managers, and SMEs who want to master the psychology of customer behavior and loyalty.
This customer psychology course explores how not just emotions and perception drive buying decisions, but trust, transparency & neuroscience help to get customers' attention and build loyalty, and how to apply customer service psychology in daily roles. Participants will learn the psychology of customer experience, engagement, and satisfaction while gaining practical skills to handle complaints, build customer trust, and turn first-time buyers into loyal advocates.
Through this customer behavior training, you will uncover how digital transformation has reshaped the modern customer mindset, how to apply psychological triggers to serve customers with empathy, emotional & psychological intelligence.
Delivered through Ingenium Academy’s AI-powered online training platform, the program combines practical role-play, case studies, and a personalized learning journey. Upon completion, learners receive a Foundation Certificate in Customer Psychology — proof of competence in one of the most in-demand professional skills today.
If you are a mid-level professional, senior executive, or business owner in Nigeria or across Africa seeking to advance your career, this program equips you with the customer psychology tools needed to remain relevant, create unforgettable customer experiences, and drive business growth.
WHAT THEN IS THE PSYCHOLOGICAL CHANGE?
CUSTOMER ATTENTION IS THE NEW BATTLE GROUND
DIGITAL TRANSFORMATION IMPACTING CUSTOMERS' EXPECTATION
AVAILABILITY OF CULTURAL NUANCES
NEW VALUE CONCEPT
HYPER- PERSONALISATION SYNDROM
BRAND CONTENT SYNTHESIS
THE SOLUTION
Become A Service Psychologist to Serve A Customer
Being just a customer service representative isn't sufficient to serve customers in the new era. The old way is emotionally inclined. A skill set required to serve the new age customer is one centered around neuroscience intelligence!
This training is designed to help you decode the mindset of the modern customer. It will give you the tools to recognize what drives their decisions, the principles behind their behaviors, and the strategies to meet and exceed their expectations across cultures and industries.
WHAT WILL YOU LEARN
Customers New Identity and formation
The New Service Value Concept and Definition
The Attention Defect Crisis & Management
The Psychological Triggers, Principles, Tools and Templates
Who is This Course Designed For:
Leaders & Managers
Customers Service Reps
Marketers & Sales Reps
Business Owners
Professionals interacting with Custpmers
Virtual Assistance
TESTIMONIALS
OFFER 2
Social Media Design Package
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OFFER 3
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OFFER 4
Business Branding Overhaul
Ready to completely refresh your brand? This all-in-one package includes a logo redesign, brand identity kit, social media templates, and marketing materials.
DISCOUNTED OFFER
limited-time promotion
ONLY N25,000
Original Price: N75,000
meet Your Facilitator
hrough this lens, she has empowered thousands of professionals and SMEs to unlock their potential, reposition their brands, and leverage technology to scale. In this course, Coach Jenny brings her unique blend of intelligence, empathy, neuroscience strength and strategic insight to demystify Service Psychology, empower Service Representatives- CSRs, Sales Reps, Marketing Reps, VAs etc, and equip you with the mindset and skills to become indispensable in your career. She is not just a teacher, she ignites transformation.
At the heart of The Fundamentals of Customer Psychology course is a visionary who has spent over a decade shaping futures, transforming organizations, and helping individuals evolve into purpose-driven leaders: Jennifer Orode, fondly known as Coach Jenny.
As the founder of The Ingenium Academy, Jennifer is a trusted name in the world of business transformation, leadership development, and digital innovation. Her work spans continents, from Africa to the United States and the United Kingdom, helping organizations and individuals bridge the gap between where they are and where they need to be in this fast-changing world. Jennifer is a sought-after business consultant, AI transformation strategist, Customer Service Expert & Psychologist, and executive leadership coach known for her GIVE philosophy- Growth, Impact, Value, and Excellence.
T
40 Countries
IMPACT COVERAGE
40,000
PROFESSIONALS TRAINED SO FAR...
50+ Business
100% Satisfaction Guarantee
FAQ
Frequently Asked Questions
Everything you need to know about Fundamentals of Customer Psychology.
How long does it take to complete the course/event/program/training?
Duration for the course is 14-days
What is the Name of the Course/ Training./ Program?
The Fundamentals of Customer Psychology
Is This Course For Every body
Absolutely! Every Professional directly or indirectly interacting or in the business of the Customer
Can an organisation register the team or a group of people register for this course?
Absolutely! A business can register all the front and back office team for this training. It takes the entire organisation to create an exceptional experience for customers
Will There Be Another Cohort for this training
We Plan to have a few more cohort once the Ingenium Academy Management gives the approval
What is the Name of The Institution Giving the Training
The Ingenium Academy E-Learning Institution- A Service-Based Academy helping to Raise Exceptional Service Professionals Across Africa and around Europe
What Certificate will I be given/issued?
Customer Service Psychologist (Foundation Level/Advanced Leader)
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